Learning Complex Technology Online: Effect of Challenge and Hindrance Techno-stressors on Student Satisfaction and Retention

Despite increasing attention to online learning worldwide, learning complex technologies online has always been challenging and even hindersome to students, who are subjected to elevated levels of technostress. In contrast to most previous studies that focused on the negative side of technostress, this study investigated both the negative and positive sides of technostress. Based on the challenge hindrance framework (CHF), the holistic stress model (HSM), and the person-environment fit (P-E Fit) model, we examined how challenge and hindrance techno-stressors caused distress and eustress in online students and lead to associated outcomes. We empirically validated the research model by analyzing survey data collected from 565 online graduate business students enrolled at a university in the United States. The results revealed that some hindrance and challenge techno-stressors were associated with techno-distress and techno-eustress, which further impacted student satisfaction and student retention. We discussed the contributions and implications and provided future research directions.

Operation management of academic libraries in Hong Kong under COVID-19

PurposeThis research studies the influence of the COVID-19 pandemic on the operation management of Hong Kong academic libraries for understanding the difficulties and challenges for librarians to adapt to the special arrangements during the pandemic.Design/methodology/approachQualitative semi-structured interviews were conducted with librarians in major universities and higher education institutions of Hong Kong. Participants were interviewed either in the face-to-face format or text-based format.FindingsParticipants provided a broad scope about the actual library management and operation changes during the COVID-19. According to the respondents, the most challenging problem for librarians during COVID-19 was to strike a balance between concerns of library staff and users. While they described how these arrangements and changes affected the service quality of academic libraries from different perspectives, the pandemic situation also brought some opportunities, such as pushing the digitalization of all collections and using online resources for future development. A hybrid model for library service would be more common in the future with more demands toward online resources and digital collection, in which academic libraries should be prepared after the pandemic.Originality/valueThis paper provided broad insights into library management and the future development of academic libraries for the post-COVID-19 period. There are scant studies of this topic, especially in an Asian metropolis context with dense population, small campus and limited library physical spaces.

Libraries respond to the COVID-19 pandemic: drawing a science map of published articles

PurposeThe lockdown of libraries has led to changes in the delivery of services. Reviewing many studies in this regard appears to be of great importance. Thus, this study aims to analyze the articles related to libraries and COVID-19 using the co-occurrence analysis.Design/methodology/approachThe current study is applied in terms of purpose and scientometrics in terms of type, which has been conducted using a retrospective bibliometric analysis method and drawing a science map. The relevant keywords were searched in the Scopus and 225 articles were reviewed in terms of author, year of publication, journal, organization and subject. Then, the VOSviewer software was used to analyze and illustrate the keywords and draw the scientific map of the articles.FindingsThe results showed that 225 articles by 496 authors from 66 countries and 379 organizations were published in the subject area of libraries and COVID-19. These articles have received 620 citations. The co-occurrence analysis of words showed that these scientific productions are classified into four clusters: "The role of libraries and librarians”, "The use of media, social network and communication technologies in order provide library services”, "Online Library Services” and "Infodemic and misinformation in the COVID-19 Pandemic”.Originality/valueIt is the first time during the COVID-19 pandemic that a scientific map has been drawn up of studies that have examined the role of libraries in this pandemic. The results of the present study may help libraries to access what they need to consider in any crisis.

Israel's COVID-19 Diplomacy in Sub-Saharan Africa and Central Europe

Israel's aid initiatives have historically been facilitated through the Agency for International Development Cooperation (MASHAV). However, the COVID-19 pandemic impacted MASHAVs ability to provide assistance due to budget cuts and government instability. As such, Israel's COVID-19 diplomacy initiative took on greater importance in maintaining its presence and reputation internationally. This article analyzes Israel's approach to COVID-19 diplomacy, which involved providing medical teams, PPE, and surplus vaccines to approximately 20 countries, and examines the political and strategic calculations behind Israel's decision to extend assistance to specific countries. The article argues that Israel's COVID-19 diplomacy initiative was more limited in scope and geography compared to other countries with similar economic development levels, and aid efforts were concentrated in regions where Israel has sought to increase its involvement in recent years, particularly sub-Saharan Africa and Central Europe. Finally, the article assesses the impact of Israel's COVID-19 diplomacy initiative on its diplomatic relations with recipient countries and the broader international community.

Services to Mobile Users: The Best Practice from the Top-Visited Public Libraries in the US Yan Quan Liu and Sarah Lewis

Libraries are adapting to the changing times by providing mobile services. One hundred fifty-one libraries were chosen based on circulation, with at least one library or library system from each state, to explore the diverse services provided to mobile users across the United States. According to the data, mobile apps, mobile reference services, mobile library catalogs, and mobile printing are among public libraries' most-frequently offered services, as determined by mobile visits, content analysis, and librarian survey responses. Every library examined had at least one mobile website, mobile catalog, mobile app, or webpage adapted for a mobile device. Following the COVID-19 outbreak, services such as mobile renewal, subscriber database access, mobile reservations, and the ability to interact with a librarian were expanded to allow better communication with customers-all from the comfort and safety of their own homes. Libraries are continually looking for innovative methods to assist their mobile customers as the world changes.

A survey of transformational leadership traits for South African academic libraries in Gauteng province, South Africa

PurposeThe purpose of the paper was to survey transformational leadership traits in three academic libraries in the Gauteng province in South Africa. The three academic libraries were chosen based on the fact that two of the universities were residential research-intensive universities and the third was an academic library of a distance learning university.Design/methodology/approachThe study adopted a quantitative approach with a survey design in three academic libraries in the Gauteng province in South Africa in which a close-ended questionnaire yielded quantitative data. The study included 29 academic staff from the rank of assistant librarian to the director from the three academic libraries, as these are the personnel in leadership positions. To code and analyse, quantitative data from a Likert scale, SPSS version 25 was used. Cronbach's alpha was used to evaluate the instrument's reliability on the five constructs used in this study to determine readiness to adopt a transformational leadership style. The overall level of internal consistency exceeded the theoretical minimum of 70 percent. The Shapiro-Wilk test was used to determine the normality of the data and the p values were greater than 0.05 (p > 0.05). Tables have been used to present descriptive and inferential statistics based on data.FindingsParticipants expressed favourable opinions about academic libraries' ability to learn from the best practices of others in the profession, with mean scores greater than 3.5 on a 5.0 scale. Participants' perceptions of transformative versus traditional management styles yielded a moderate mean score of 3.0, with moderate mean scores ranging from 2.8 to 3.3. The average score for talent identification and succession planning in academic libraries was 3.5. Perceptions of leadership responsibilities had a mean score of 4.1, with attributes on leadership responsibilities scoring at least 3.5. Perceptions of problems for the next generation of leaders in academic libraries were moderate, with a mean score of 3.2 on a scale of 5.0.Research limitations/implicationsOnly three of the seven public university libraries in the Gauteng province in South Africa were surveyed in this study. The sample size was reasonably small for generalizations beyond the South African Gauteng province academic libraries. However, it was felt useful for this particular case. A survey of all 26 South African public universities is required to assess transformational leadership traits in academic libraries.Practical implicationsNext-generation leaders in South African academic libraries are perceived as not being aggressive in terms of team building, coaching and motivating others.Social implicationsIn the wake of COVID-19, new leadership traits such as scenario planning are needed for academic libraries.Originality/valueLeadership studies abound in the library and information studies (LIS) profession and they are not new. However, research on transformational leadership in South African libraries is still in its early stages. As a result, this study fills a gap in the literature on transformative leadership in academic libraries in South Africa.

Researchers' perception and response to the open access resources (OAR) in higher learning institutions of Tamil Nadu, India

PurposeThe purpose of this study is to report the results of a survey conducted at Bharathidasan and Alagappa Universities to determine the research scholars' awareness, use of Open Access (OA) resources, reasons for using, impact of OA on the research scholars' research, satisfaction and problems faced.Design/methodology/approachIn this study, a self-assessed questionnaire was developed to collect data from the research scholars pursuing their research degrees from Bharathidasan and Alagappa Universities of Tamil Nadu, India. A total of 400 research scholars from various disciplines responded were used for analysis.FindingsThe results indicated that the majority of research scholars aware of few OA resources to a large extent and afraid to redistribute the sources as they fear of copyright issues. Easy to use, more informative and global research at one place were the major reasons for accessing the resources. The research scholars were aware of OA features and OA's impact such as freedom to use, modify, resources available with source code, reliability, self-archiving, quick publishing, more citations etc. Delay in downloading and lack of computer terminals to access the resources were the major issues faced by the research scholars. On the whole, the researchers are considering OA model as an alternative to business model and expect the university librarians to promote and enhance the accessibility of OA resources.Practical implicationsThe outcomes of the results will enable the librarians and authorities in universities to formulate appropriate decisions to remove the issues faced by the research scholars and develop a framework for new literacy instructions.Originality/valueThe study undertaken is new to the Indian continent and the Tami Nadu state in particular. The findings of the study will be useful to improve the awareness level and use of OA resources effectively.

Academic library services extension during the COVID-19 pandemic: considerations in higher education institutions in the Gauteng Province, South Africa

PurposeThis paper aimed to determine the extent to which academic libraries and information services were extended due to the emergence of COVID-19 in the Gauteng Province, South Africa.Design/methodology/approachFounded on a pragmatism paradigm, the sequential explanatory research design was adopted to engage with participants and respondents on their experience of library services extensions to support users during the COVID-19 pandemic. Data were collected using online questionnaires and interviews. Cluster and purposive sampling were used and data for the quantitative part were analyzed using the Statistical Package for the Social Sciences (SPSS), whilst qualitative data were analyzed manually.FindingsFindings revealed that academic libraries operating in a higher education environment provided extensive support to remote users during the COVID-19 pandemic. This was done through the utilization of a variety of technology utilization, ranging from traditional e-mail support to the use of technology related to Artificial Intelligence such as the BOTsa, which is a Chatbot aimed to assist users in receiving speedy responses to library-related inquiries.Originality/valueThis study is unique in that it focuses on academic libraries that operate in higher education environments where support for achieving academic endeavors becomes imperative to ensure the smooth execution of teaching and learning activities within the restrictions put in place due to the COVID-19 pandemic. Adaptions and improvements to academic library services during and post-COVID-19 era were successful in ensuring that remote users could obtain similar services and access to information as was the case before the outbreak of the COVID-19 pandemic.

Attainment of sustainable food security in Nigeria: the role of libraries

PurposeThe quest for sustainable food security (SFS) is fundamental to United Nations Sustainable Development Goals. In furtherance of their pivotal role in providing the required information resources in support of education and research, libraries are expected to assist the economy in ensuring SFS. The purpose of this study is to investigate how libraries provide information to support research in agriculture towards the attainment of SFS in Nigeria.Design/methodology/approachDescriptive research design was used for the study. Interview and questionnaire were used as the instruments of data collection.FindingsThis study found that the extent of use of library information resources for SFS in Nigeria is high. Libraries, though facing some challenges, contribute significantly to the attainment of food security in Nigeria. It was recommended that libraries should intensify efforts to embark on media literacy programmes and provide information resources for research on agriculture and food production with a view to actualising food security goals specified in Sustainable Development Goals. Libraries should be well-funded to acquire the relevant information resources to aid research into food security and end hunger and poverty across the world.Practical implicationsThis study suggests having better sponsored libraries that can perform as required in advancing agricultural information needs.Originality/valueThis study is a creative attempt to know how libraries can contribute to SFS through the provision of information to farmers and lecturers in agriculture.

Negotiating digital public spaces: context, purpose and audiences

PurposeThe purpose of this article is to investigate digital public spaces and audiences and to explore the relationship of digital public spaces to both ideas of nationhood and physical public institutions.Design/methodology/approachThe article investigates tensions arising from the conjuncture of public spaces and digital culture through the lens of the Digital Public Library of America (DPLA). This research uses qualitative content analysis of a range of data sources including semi-structured interviews, primary texts and secondary texts.FindingsThe construction of the public library space as a digital entity does not attract anticipated audiences. Additionally, the national framing of the DPLA is not compatible with how audiences engage with digital public spaces.Originality/valueDrawing on original, qualitative data, this article engages with the prevalent but undertheorized concept of digital public spaces. The article addresses unreflexive uses of the digital public and the assumptions connected to the imagined audiences for platforms like the DPLA.

"Bloody amazing really”: voices from Scotland's public libraries in lockdown

PurposeThe research examined Scottish public libraries and the libraries' response to the coronavirus disease 2019 (COVID-19) pandemic of 2020–2021. The research focussed particularly around the way that the libraries helped to support community resilience and cohesion during periods of lockdown. The study considered issues around the closure of services in March 2020, digital services, the loss of physical library spaces and governance models. The research presents the voice of service managers rather than being a user study. The research was funded by the Arts and Humanities Research Council (AHRC), part of UKRI (United Kingdom Research and Innovation), as a part of the council's scheme to provide response to the pandemic of 2020.Design/methodology/approachThis was an exploratory study examining how Scottish public library services responded to the COVID-19 lockdown in 2020. Three methods were deployed in the investigation. First, the gathering social media and other web-based content from library services over the months March–September 2020 (amounting to over four thousands snips of content) were analysed thematically. Second, 19 semi-structured interviews with service managers across Scotland were conducted. These were recorded, transcribed and analysed. These elements formed the cornerstone of the research but were supported by a short survey distributed to all public library services in Scotland focussed on e-lending during lockdown.FindingsFindings are presented in respect of the lessons to be learnt from the closure of physical services and the migration to digital only provision, the contribution made to supporting communities, health and well-being, the importance of the balance of physical and digital library services around governance models for library services, as well as around the process of reopening services. This research explores how staff responded to this unparalleled situation, how the staff maintained close relationship with the communities the staff serve, what services themselves learnt through lockdown, and how the staff's management practices adapted. The findings present voices from Scottish libraries during 2020.Research limitations/implicationsThe research presents a snapshot of activities during a period of fast-moving change. The research, therefore, presents a snapshot of March–December 2020, which is, however, an extremely important snapshot. The first lockdown was perhaps most interesting to study from a research perspective because the authors witnessed, real-time, how the staff responded and reacted (with lessons learnt and applied in subsequent regional or national lockdowns later in 2020 and in the 2021). The second lockdown and subsequent periods were outside the scope of this research.Practical implicationsRecommendations are offered around the need for a national conversation about digital content provision in public libraries and the exploration of possibilities of a national approach, the role libraries have as digital enablers (in supporting effort to overcome the digital divide in society), the crucial nature of continued strong advocacy for public libraries, the importance of the library as a physical space, and on how to maintain the flexibility, agility and autonomy which emerged during lockdown.Social implicationsThe research presents strong testimony about the social value of public libraries as free, safe and public spaces within communities. It also highlights the continued digital divide which exists in many places and the important role that public libraries have in being digital enablers for many members of the public. The closeness of library service staff to users is strongly evidenced in the testimony from managers as is the need for parent organisation (local authorities or in culture or leisure trusts) to recognise more fully the breadth of services the public library provides and how these are "essential” for many users.Originality/valueThe value and distinctiveness of this research lies in the fact that the research captured the voices, thou hts and perceptions of Scotland's public libraries during the period of lockdown in 2020. The evidence gathered suggests important conversations are required around equity of e-lending provision, the role of libraries as digital enablers, the balance between physical and digital provision and around the ways libraries are managed (directly by local authorities or in culture trusts). The research affords lessons for public library provision beyond Scotland with many issues being transferable to other contexts.

An Omeka S Repository for Place- and Land-Based Teaching and Learning

Our small community college library developed a learning object repository to support a cross- institutional, land-based, multidisciplinary academic initiative using the open-source platform Omeka S. Drawing on critical, feminist, and open practices, we document the relational labor, dialogue, and tensions involved with this open education project. This case study shares our experience with tools and processes that may be helpful for other small-scale open education initiatives, including user-centered iterative design, copyright education, metadata design, and user- interface development in Omeka S.

Measuring Library Broadband Networks to Address Knowledge Gaps and Data Caps

In this paper, we present findings from a three-year research project funded by the US Institute of Museum and Library Services that examined how advanced broadband measurement capabilities can support the infrastructure and services needed to respond to the digital demands of public library users across the US. Previous studies have identified the ongoing broadband challenges of public libraries while also highlighting the increasing digital expectations of their patrons. However, few large-scale research efforts have collected automated, longitudinal measurement data on library broadband speeds and quality of service at a local, granular level inside public libraries over time, including when buildings are closed. This research seeks to address this gap in the literature through the following research question: How can public libraries utilize broadband measurement tools to develop a better understanding of the broadband speeds and quality of service that public libraries receive? In response, quantitative measurement data were gathered from an open-source broadband measurement system that was both developed for the research and deployed at 30 public libraries across the US. Findings from our analysis of the data revealed that Ookla measurements over time can confirm when the library's internet connection matches expected service levels and when they do not. When measurements are not consistent with expected service levels, libraries can observe the differences and correlate this with additional local information about the causes. Ongoing measurements conducted by the library enable local control and monitoring of this vital service and support critique and interrogation of the differences between internet measurement platforms. In addition, we learned that speed tests are useful for examining these trends but are only a small part of assessing an internet connection and how well it can be used for specific purposes. These findings have implications for state library agencies and federal policymakers interested in having access to data on observed versus advertised speeds and quality of service of public library broadband connections nationwide.

A Study on the Awareness of Academic Practitioners In Cloud Computing Concerning the Institutes offering Technical Education

‘Cloud Computing awareness and adoption is the need of the hour, to meet the current market demands and expectations in terms of quality of education and the competition that market is currently facing, it has become crucial to use technology to the best of its ability to be the bare minimum to land a safe and comfortable jobs that the business atmosphere in and around our country is looking forward to. Either be it a boon or a bane, this is being penetrated to a level that companies like BYJUS, white Hat Jr,, and many more Ed-Tech companies have started programs to preschoolers such as coding, game designing, making them understand the basics of UI/UX aspects. This is very much similar to the 2000-2008 fame waves that competitive exams and colleges like IIT’s and other elite colleges have seen. So it is suggested and insisted to make our working force of the education industry make them well aware of these aspects and prepare them future ready.Objective: To understand the level of awareness on cloud computing among academic practitioners in the Vijayawada and Guntur districts and to determine the level of awareness on the emerging technology. Methodology: A structured questionnaire and survey approach are used to perform the methodological research. Findings: The research identifies that a more collaborative training (train the trainers) is required for the cloud computing technologies among the teaching fraternity. The institutions have incorporated it in their syllabus as professional elective but the awareness and skilling among the practitioners has to be drawn.